Motivations and Capacity of Residents to Become Stewards of Sewer Systems

Sewer Overflow is one of the major issues facing OWASA's wastewater management. One of the major causes these overflows relates to the buildup of fats, oils, and grease (FOG), as well as wipes disposed primarily by multifamily residents into the drains. Improper disposal of these wastes cause financial losses for OWASA relating to the maintenance of sewer systems, and threaten environmental and public health. OWASA plans to promote "sewer stewardship" among its customers; where customers become engaged in maintaining the wastewater infrastructure through proper disposal of FOG and wipes. Research exploring customers' knowledge about proper disposal practices, motivations, and capacity to become "sewer stewards" can help OWASA develop educational material that would help customers become such stewards. This capstone project will explore this issue and provide OWASA with insights and information for devising its communication and outreach strategies.